Frequently Asked Questions

Our VAs are based internationally and are all English-speaking, which is how we're able to offer rates significantly lower than US-based talent. Every client account is also assigned a US-based manager who oversees the work, handles communication, and ensures quality.

Once your agreement is signed, we work to match you and get your VA introduced within one business day. Most clients are fully onboarded and working within 24 business hours.

Most VA companies make the introduction and step back. We stay involved. Every client has a US-based manager actively overseeing the work, which means you get the cost savings of offshore talent without feeling like you're navigating it alone. That combination — affordability plus active oversight — is what makes us different.

Fractional is part-time support — ideal if you're just getting started with delegation or have a lighter workload. Dedicated is full-time coverage for founders who are ready to fully step back from the day-to-day. Both include a US-based manager.

We keep it simple — no onboarding fees, no switching fees, and no hidden costs. We do ask for a 30-day commitment with a 30-day cancellation policy, which gives your VA time to get fully up to speed and delivering consistent results.

However works best for you — email, Slack, project management tools, or a daily task list. Your US-based manager helps set the communication system up during onboarding so expectations are clear from day one.

Our VAs are built for operational, administrative, and support-level work. They are not designed for high-level strategy, licensed professional services (legal advice, financial planning, medical), or complex creative production like original video editing or graphic design from scratch. If you're unsure whether a task is a fit, just ask — we're happy to give you an honest answer before you sign up.

We'll discuss your specific needs during onboarding. Hours and time zone coverage depend on your package and preferences, and your manager will ensure your VA's availability aligns with your working style and business hours.

We take matching seriously, but if it's not working, we'll rematch you. Your US-based manager is there specifically to catch issues early — and if a new VA is the right call, we make it happen without disrupting your workflow.

Your US-based manager is your point of contact if there's ever a gap. We work to ensure continuity so your business doesn't miss a beat — that's one of the key advantages of having a management layer behind every client account.